Last Updated: October 10, 2016
TTDcanarias.com (hereinafter referred to as "TTDcanarias.com", "we", "us" or "our") operates a platform and community marketplace that helps people find and book holiday homes, find and book unique offline experiences and associated services (hereinafter referred to as "services") in Gran Canaria, whether through our website or our mobile applications ("Platform"). TTDcanarias.com is a brand of Lucht Publishing, LLC, a limited liability company registered in Delaware, United States of America.
"Aggregated Information" means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.
"Data Controller" means Lucht Publishing, LLC, the company responsible for the use and processing of Personal Information.
"Personal Information" means information relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the Data Controller.
WHAT TYPES OF INFORMATION DOES TTDcanarias.com GATHER ABOUT ITS USERS?
1. Information that you give us
We receive, store and process information that you make available to us when accessing or using our Platform and Services. Examples include when you:
- fill in any form on the Platform, such as when you register or update the details of your user account, or when you supply ID verification information;
- access or use the Platform, such as to search for or post services, make or accept bookings, pay for services, book or pay for any associated services that may be available (such as but not limited to transportation), post comments or reviews, or communicate with other users;
- link your account on a third party site (e.g. Facebook) to your TTDcanarias.com account, in which case we will obtain the Personal Information that you have provided to the third party site, to the extent allowed by your settings with the third party site and authorized by you; and communicate with TTDcanarias.com;
2. Mobile Data
When you use certain features of the Platform, in particular our mobile applications we may receive, store and process different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
3. Log Data
We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with TTDcanarias.com or logged in to your TTDcanarias.com account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.
4. Cookies and other Tracking Technologies
While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a "Do Not Track" signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for TTDcanarias.com services on third party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.
We may, either directly or through third party companies and individuals we engage to provide services to us, also continue to track your behavior on our own Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Platform and pay for your activities on the Platform.
We may also, either directly or through third party companies and individuals we engage to provide services to us, track your behavior on our own Platform to market and advertise our services to you on the Platform and third party websites.
You may also be able to control advertising cookies provided by publishers, for example Google's Ad Preference Manager (https://www.google.com/settings/ads/onweb/). Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Platform – it just will not be tailored to your interests.
Third parties may not collect information about users' online activities on the Platform except as described in this policy.
5. Third-party social plugins
Our Platform may use social plugins which are provided and operated by third-party companies, such as Facebook's Like Button. As a result of this, you may send to the third-party company the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the third-party company, then the third party may not know your identity. If you are logged into your account with the third-party company, then the third party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the third party.
HOW TTDcanarias.com USES AND PROCESSES THE INFORMATION THAT YOU PROVIDE OR MAKE AVAILABLE
We use, store and process Information about you for the following general purposes:
- to enable you to access and use the Platform;
- to operate, protect, improve and optimize the Platform, TTDcanarias.com's business, and our users' experience, such as to perform analytics, conduct research, personalize or otherwise customize your experience, and for advertising and marketing;
- to help create and maintain a trusted and safer environment on the Platform and Services, such as fraud detection and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying any identifications provided by you, and conducting checks against databases such as public government databases;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- where we have your consent, to send you marketing and promotional messages and other information that may be of interest to you, including information about TTDcanarias.com or general promotions for partner campaigns and services. You can unsubscribe or opt-out from receiving these communications in your settings (in the "Account" section) when you login to your TTDcanarias.com account;
- to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by TTDcanarias.com or our business partners; and
- to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
HOW TTDcanarias.com USES AND PROCESSES USER COMMUNICATIONS
We may, either directly or through third party companies and individuals we engage to provide services to us, review, scan, or analyze your communications with other users exchanged via the Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes.
For example, as part of our fraud prevention efforts, the Platform may scan and analyze messages to mask contact information and references to other websites. This helps to prevent fraudulent actors from asking customers to send them money outside of the Platform, such as by bank transfer or other money transfer methods.
We may also scan, review or analyze messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings.
We will not review, scan, or analyze your communications for sending third party marketing messages to you. We will also not sell these reviews or analyses of communications to third parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications.
By using the Platform, you consent that TTDcanarias.com, in its sole discretion, may, either directly or through third party companies and individuals we engage to provide services to us, review, scan, analyze, and store your communications, whether done manually or through automated means.
WHEN TTDcanarias.com DISCLOSES OR SHARES PERSONAL INFORMATION, AND TO WHOM
IMPORTANT: When you use the Platform, your data may be sent to the United States and possibly other countries
We may transfer, store, use and process your information, including any Personal Information, to countries outside of the European Economic Area ("EEA") including the United States.
Please note that laws vary from jurisdiction to jurisdiction, and so the privacy laws applicable to the places where your information is transferred to or stored, used or processed in, may be different from the privacy laws applicable to the place where you are resident.
Your Personal Information may be disclosed as follows:
1.) Parts of your public profile page that contain some Personal Information may be displayed in other parts of the Platform to other users for marketing purposes or to the extent necessary to operate and manage referral and rewards programs.
2.) Your public Listing page will always include some minimum information such as the city and neighborhood where the service is offered, your listing description, your calendar availability, your public profile photo and your responsiveness in replying to customers' queries. Your public Listing page may also include aggregated demand information (such as number of page views over a period of time). Parts of your public Listing page may be displayed in other parts of the Platform to other users for marketing purposes. The Platform may also display the services's approximate geographic location on a map, such that a user can see the general area of the service offered.
3.) The Platform allows your public profile and public Listing pages to be included in search engines, in which case your public profile and public Listing pages will be indexed by search engines and may be published as search results.
4.) When you submit a request to book a service, your full name will become visible to the Supplier. We will not share your phone number unless there is a confirmed booking; if there is a confirmed booking, your phone number will become visible to the Supplier/Customer, who may call you directly.
5.) When your request to book a service is accepted by the Supplier or when you accept a Customer's request to book your service, we will disclose some of your Personal Information to the Supplier or Customer. However, your billing and payout information will never be shared with another user.
6.) When a Customer used your service or you provided a service, we will ask you to review the Customer or the service. If you choose to provide a review, your review may be public on the Platform.
7.) You may link your account on a third party social networking site to your TTDcanarias.com account. We refer to a person's contacts on these third party sites as "Friends". When you create this linkage: some of the information you provide to us from the linking of your accounts may be published on your TTDcanarias.com account profile; your activities on the Platform may be displayed to your Friends on the Platform and/or that third party site; other TTDcanarias.com users may be able to see any common Friends that you may have with them, or that you are a Friend of their Friend if applicable; other TTDcanarias.com users may be able to see any schools, hometowns or other groups you have in common with them as listed on your linked social networking site(s); and the information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes. The publication and display of information that you provide to TTDcanarias.com through this linkage is subject to your settings and authorizations on the Platform and the third party site.
8.) We may distribute parts of the Platform (including your Listing) for display on sites operated by TTDcanarias.com 's business partners and affiliates, using technologies such as HTML widgets. If and when your Listings are displayed on a partner's site, information from your public profile page may also be displayed.
10.) We may also engage third party companies and individuals, who may be located outside of the EEA, to provide services to us, including but not limited to technology services and services to help verify your identification, to conduct checks against databases such as public government databases (where legally allowed), to otherwise assist us with fraud prevention and risk assessment, to assist us with customer service, and to facilitate the payments or reimbursements you request (such as Concur and American Express). We may provide Personal Information about you to these third parties, or give them access to this Personal Information, for the limited purpose of allowing them to provide these services. We will ensure that such third parties have contractual obligations to protect this Personal Information and to not use it for unrelated purposes.
We will use commercially reasonable efforts to notify users about law enforcement requests for their data unless: providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; or based on information supplied by law enforcement, we, in our sole discretion, believe: (a) that providing notice could create a risk of injury or death to an individual or group of individuals, (b) that the case involves potential harm to minors, or (c) that harm or fraud could be directed to TTDcanarias.com, its Members, the Platform, or Services.
12.) We may also publish, disclose and use Aggregated Information and non-personal information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
BUSINESS TRANSFERS BY GRAN CANARIA EXPERIENCE
HOW TO CHANGE OR DELETE YOUR INFORMATION, OR CANCEL YOUR GRAN CANARIA EXPERIENCE ACCOUNT
You may review, update, correct or delete the Personal Information in your TTDcanarias.com account. If you would like to correct your information or cancel your TTDcanarias.com account entirely, you can do so by logging in to your account. Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform in association with your first name, even after your TTDcanarias.com account is cancelled.
SECURING YOUR PERSONAL INFORMATION
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of your Personal Information that we store.
YOUR PRIVACY WHEN YOU ACCESS THIRD-PARTY WEBSITES AND RESOURCES
FOR USERS RESIDING IN THE EU AND JAPAN ONLY: YOUR RIGHTS TO REVIEW AND UPDATE INFORMATION
We endeavor to keep your information accurate, complete and up to date. If your Personal Information that we hold is inaccurate, please let us know and we will make the necessary amendments, erase or block the relevant information and notify you within 40 days of your valid request that the relevant action has been taken.
TTDcanarias.com uses "cookies" in conjunction with the Platform to obtain information. A cookie is a small data file that is transferred to your device (e.g., your phone or your computer) for record-keeping purposes. For example, a cookie could allow the Platform to recognize your browser, while another could store your preferences and other information.
Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you to decide whether to accept each cookie. But please note that some parts of the Platform may not work as intended or may not work at all without cookies.
TTDcanarias.com cookies and third party cookies
There are two types of cookies used on the Platform, namely "persistent cookies" and "session cookies". Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you access the Platform.
The Platform may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.
Uses for TTDcanarias.com cookies
1.) to enable, facilitate and streamline the functioning of the Platform across different webpages and browser sessions.
2.) to simplify your access to and use of the Platform and make it more seamless.
3.) to monitor and analyze the performance, operation and effectiveness of the Platform, so that we can improve and optimize it.
4.) to show you content (which may include advertisements) that is more relevant to you.
Uses for third party cookies
Our partners' cookies are intended to obtain information to help them provide services to TTDcanarias.com. For example, third party companies and individuals we engage to provide services to us may track your behavior on our Platform to market and advertise TTDcanarias.com listings or services to you on the Platform and third party websites.
You may also be able to control advertising cookies provided by publishers, for example Google's Ad Preference Manager (https://www.google.com/settings/ads/onweb/). Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on the Platform – it just will not be tailored to your interests.
In addition, Facebook places a cookie via the Platform that allows Facebook to obtain aggregated, non-Personal Information to optimize their services. For example, if a user clicks on an advertisement for the TTDcanarias.com mobile app on Facebook and subsequently installs the app, this cookie will inform Facebook that a user (who is not personally identified) has installed the app after clicking on the advertisement. This cookie may also inform Facebook that a user is using the app, without identifying the specific actions taken by the user in the app.
Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser's toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the interactive features of the Platform.
Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website (http://www.adobe.com/) and make changes at the Global Privacy Settings Panel (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html).